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ORDERS & DELIVERY

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  • Delivery fees for all countries
    Countries Standard Express
    Cost Days Cost Days
    Nederland (NL) 6,99 € 3-6 n/a n/a
    EU
    Austria (AT) 6,99 € 3-6 14,99 € 1-2
    Belgium (BE) 6,99 € 3-6 14,99 € 1-2
    Bulgaria (BG) 6,99 € 3-6 14,99 € 1-2
    Croatia (HR) 6,99 € 3-6 14,99 € 1-2
    Cyprus (CY) 6,99 € 3-6 14,99 € 1-2
    Czech Rep., The (CZ) 6,99 € 3-6 14,99 € 1-2
    Denmark (DK) 6,99 € 3-6 14,99 € 1-2
    Estonia (EE) 6,99 € 3-6 14,99 € 1-2
    France (FR) 6,99 € 3-6 14,99 € 1-2
    Germany (DE) 6,99 € 3-6 14,99 € 1-2
    Hungary (HU) 6,99 € 3-6 14,99 € 1-2
    Ireland, Rep. Of (IE) 6,99 € 3-6 14,99 € 1-2
    Italy (IT) 6,99 € 3-6 14,99 € 1-2
    Latvia (LV) 6,99 € 3-6 14,99 € 1-2
    Lithuania (LT) 6,99 € 3-6 14,99 € 1-2
    Luxembourg (LU) 6,99 € 3-6 14,99 € 1-2
    Malta (MT) 6,99 € 3-6 14,99 € 1-2
    Poland (PL) 6,99 € 3-6 14,99 € 1-2
    Portugal (PT) 6,99 € 3-6 14,99 € 1-2
    Romania (RO) 6,99 € 3-6 14,99 € 1-2
    Slovakia (SK) 6,99 € 3-6 14,99 € 1-2
    Slovenia (SI) 6,99 € 3-6 14,99 € 1-2
    Spain (ES) 6,99 € 3-6 14,99 € 1-2
    Sweden (SE) 6,99 € 3-6 14,99 € 1-2
    Rest of Europe
    Albania (AL) 9,99 € 3-6 19,99 € 1-2
    Andorra (AD) 9,99 € 3-6 19,99 € 1-2
    Armenia (AM) 9,99 € 3-6 29,99 € 1-2
    Azerbaijan (AZ) 9,99 € 3-6 29,99 € 1-2
    Belarus (BY) 9,99 € 3-6 24,99 € 1-2
    Bosnia & Herzegovina(BA) 9,99 € 3-6 19,99 € 1-2
    Canary Islands, The (IC) 9,99 € 3-6 19,99 € 1-2
    Faroe Islands (FO) 9,99 € 3-6 34,99 € 1-2
    Georgia (GE) 9,99 € 3-6 29,99 € 1-2
    Gibraltar (GI) 9,99 € 3-6 19,99 € 1-2
    Greenland (GL) 9,99 € 3-6 34,99 € 1-2
    Guernsey (GG) 9,99 € 3-6 19,99 € 1-2
    Iceland (IS) 9,99 € 3-6 19,99 € 1-2
    Jersey (JE) 9,99 € 3-6 19,99 € 1-2
    Kosovo (KV) 9,99 € 3-6 19,99 € 1-2
    Liechtenstein (LI) 9,99 € 3-6 19,99 € 1-2
    Macedonia, Rep. Of (MK) 9,99 € 3-6 19,99 € 1-2
    Moldova, Rep. Of (MD) 9,99 € 3-6 24,99 € 1-2
    Monaco (MC) 9,99 € 3-6 14,99 € 1-2
    Montenegro, Rep Of (ME) 9,99 € 3-6 19,99 € 1-2
    Norway (NO) 9,99 € 3-6 19,99 € 1-2
    Russian Federation (RU) 9,99 € 3-6 34,99 € 1-2
    San Marino (SM) 9,99 € 3-6 19,99 € 1-2
    Serbia, Rep. Of (RS) 9,99 € 3-6 19,99 € 1-2
    Switzerland (CH) 9,99 € 3-6 19,99 € 1-2
    Turkey (TR) 9,99 € 3-6 19,99 € 1-2
    Ukraine (UA) 9,99 € 3-6 19,99 € 1-2
    United Kingdom (GB) 9,99 € 3-6 14,99 € 1-2
    Vatican City (VA) 9,99 € 3-6 19,99 € 1-2
  • How can I receive free delivery?

    You can receive free delivery for purchases over €75.* Please note some restrictions might apply to the above: Your country may not be eligible for free delivery.

  • What should I do if one or more items are missing in my order?

    If one or more items are missing, please get in touch with us at customerservice@byebra.com with the order number and the missing item’s name and number. We will resolve the issue for you as quickly as we can.

  • What is the return address?

    Please return it to the below address:

    BYE BRA B.V
    Technologieweg 7
    4906 AC
    Oosterhout
    The Netherlands

  • What are the conditions for returning an order / how can I return my order?

    1. Packaging must be unopened and unharmed.
    2. Return shipment costs will not be refunded.
    3. Contact customerservice@byebra.com for the return form.
    4. Fill in and send back the return form together with the product(s).
    5. Refund will be made within 10 – 14 days after we have received your returned products.

  • I ordered the wrong item. Can I change it?

    In order to exchange an item, return it first, then place a new order on the website.

  • What should I do if I haven’t received a confirmation email?

    If you do not receive a confirmation email, please contact customerservice@byebra.com.

  • When do I receive the order confirmation?

    You will receive the order confirmation as soon as the payment is made and confirmed in our system.

  • Can I change or cancel my order?

    Yes, you can cancel an order if it has not been dispatched from our warehouse. Changes can be only made before finalizing your order. For more inquiries about your order please contact customerservice@byebra.com.

  • Can I order from abroad?

    Yes, you can order from abroad. You can shop in the following currencies: EUR, POUNDS and DOLLARS.