Why is my country not in the list of countries?
For more information about the countries we ship to, please contact firstname.lastname@example.org
Do you have a mobile app I can use to shop?
Unfortunately we don’t have an app at the moment, however, we will let you know if an app will be available in the future. To be up to date with all the news, please subscribe to our newsletter.
I’m having problems accessing the website.
If you’re still having trouble with the website we’d suggest you try the following:
1. Delete your cookies
You may need to delete your cookies – a cookie is a small file we store on your computer to let us know who you are next time you visit us. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’.
2. Restart your browser
Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
3. Update your operating system
We also suggest that you use the latest version of your operating system provider e.g. Windows, OSX etc.
4. Contact us if you’re still having problems
– Contact our Customer Service with the following information: As much detail as you can about the issue
– Screenshots of any error messages you get
– Which web browser you’re using (e.g. Internet Explorer, Firefox, Chrome, Safari etc.)
– What you’ve done so far to try to resolve it
How can I make changes to the details on my account?
You can change the details on your account at any time in My Account by clicking “Edit” to change your delivery address or by simply changing your information at “Account details”.
I’m having trouble signing into my account
If you receive a message that says your email address/password isn’t recognised, there are a few things worth checking:
Make sure you are using the same email address and password you registered with.
If you can’t remember your password click on the ‘forgotten password’ link on the sign-in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.
If after this you still can’t sign in, contact our Customer Service team at email@example.com, giving as much detail as you can about the issue, including screenshots of any error message you get and what you’ve done so far to try to resolve it.